No parcel lockers for heavy items

Please provide a valid street address for orders containing heavy products — parcel lockers aren't able to accept them.

Gated properties

Our couriers can't access gated addresses. If they can't get through, a calling card will be left — just follow the instructions to arrange collection. Please note any redelivery or return costs will apply.

Download the Australia Post app

It's the easiest way to manage your delivery preferences and reschedule if needed.

Keep and eye on your inbox (and spam)

Your order confirmation and tracking info will come via email. Worth a quick check of your junk folder if you don't see it.

Stay across your tracking

Once your order is on its way, updates come directly from the carrier — jump on these promptly to avoid any additional charges.