Shipping policy

🏠 Parcel lockers — heads up for heavy orders Our heavier products can't be delivered to parcel lockers or Parcel Collect locations. Please use a valid street address at checkout to avoid any delays or your order being returned to us.

🔒 Gated properties & access Our couriers need clear access to deliver safely. If they can't get through, they'll leave a calling card with instructions for collecting from a nearby depot. To avoid any hiccups, please make sure your property is accessible — any return or redelivery costs that arise will unfortunately have to be passed on.

📱 Download the Australia Post app For AusPost deliveries, we really recommend the app — it lets you set authority to leave, manage redelivery, and stay across notifications all in one place. Makes life a lot easier!

🔔 Stay across your tracking Once your order is on its way, tracking updates come directly from the carrier. Jump on these promptly to avoid any additional charges or missed deliveries — it's the best way to make sure your order lands smoothly. 🌱

📦 Returns & reshipping If an order makes its way back to us — whether due to an inaccessible address, parcel locker rejection, uncollected parcel, or incorrect address — we'll get in touch to arrange reshipping. Please double-check your address at checkout, as incorrect addresses are one of the most common causes of returns. Return freight and reshipping costs will be invoiced before we resend.