Starter kit

🏠 Parcel lockers — heads up for heavy orders
Our heavier products can't be delivered to parcel lockers or Parcel Collect locations. Please use a valid street address at checkout to avoid any delays or your order being returned to us.

🔒 Gated properties & access
Our couriers need clear access to deliver safely. If they can't get through, they'll leave a calling card with instructions for collecting from a nearby depot. Please make sure your property is accessible — any return or redelivery costs that arise will be passed on.

📦 Returns & reshipping
If an order makes its way back to us — whether due to an inaccessible address, parcel locker rejection, uncollected parcel, or incorrect address — we'll get in touch to arrange reshipping. Please double-check your address at checkout as incorrect addresses are one of the most common causes of returns. Return freight and reshipping costs will be invoiced before we resend.

📱 Download the Australia Post app
For AusPost deliveries, we really recommend the app — it lets you set authority to leave, manage redelivery, and stay across notifications all in one place. Makes life a lot easier!

🔔 Stay across your tracking
Once your order is on its way, tracking updates come directly from the carrier. Jump on these promptly to avoid any additional charges or missed deliveries — it's the best way to make sure your order lands smoothly. 🌱

Returns, Refunds & Our Guarantee

The Soil Dynamics 30-Day Guarantee
We're confident in what we do — so if you've followed the application schedule and aren't seeing results within 30 days, we'll give you a full refund. No hoops to jump through — just get in touch at hello@soildynamics.com.au with your order number, tell us what you used and how, and we'll take your word for it.

Damaged or incorrect orders
Please inspect your order on arrival. If anything is damaged or not what you ordered, contact us within 5 days of receiving it with a photo and we'll sort it out straight away — replacement or full refund, whichever you prefer.

Returns
Returns are at the customer's expense and must be requested before sending anything back. Items sent back without prior approval will not be accepted.

Returns are to be sent to:
Quickmail c/o Soil Dynamics
1714 Albany Highway
Kenwick WA 6107

Non-returnable items
Due to their nature, opened liquid and granular fertiliser products cannot be returned outside of our 30-day guarantee. Sale items and gift cards are non-returnable.

Refunds
Once approved, refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank to process on their end. If 15 business days have passed and you haven't seen your refund, contact us at hello@soildynamics.com.au.